Where is my credit card points (part 2)

After waited for 2 days, I received a call the card issuer.  They agreed to reinstate my point with only 3 months life-span.

Well,  that is OK, finally I could get them back.

if we think about the whole process.  There are inconsistencies in their service touch points.

What are goods:

1. Their customer service staff were very patient and helpful.
2. They responded relative fast and call me back and updated me with the outcome.

what did not go well:

1. confusing of different point life term for different credit card points
2. no clear update of expiring points
3. confusing life span of the point – 5 year in a block?
4. non-consistent in their web portal – the card service and reward point are run by different teams – different design style, different looks and feels,  and customer has to  switch in between – not a smooth process.

hope this is the last time..