After waited for 2 days, I received a call the card issuer. They agreed to reinstate my point with only 3 months life-span.
Well, that is OK, finally I could get them back.
if we think about the whole process. There are inconsistencies in their service touch points.
What are goods:
- Their customer service staff were very patient and helpful.
- They responded relative fast and call me back and updated me with the outcome.
what did not go well:
- confusing of different point life term for different credit card points
- no clear update of expiring points
- confusing life span of the point – 5 year in a block?
- non-consistent in their web portal – the card service and reward point are run by different teams – different design style, different looks and feels, and customer has to switch in between – not a smooth process.
hope this is the last time..
